Terms & Privacy
Our Privacy Principles
What personal information do we collect from the people that visit our blog, website or app?
We also collect information from you when you subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat or enter information on our site.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking. Specifically, we employ Google Analytics, a web analytics service offered by Google that tracks and reports website traffic, as well as Pardot, a digital marketing automation and analytics tool from SalesForce.
Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
How does our site handle Do Not Track signals?
When your Do Not Track browser mechanism is enabled, we will honor its intentions and will not plant cookies or use advertising.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, to meet legal requirements, sign up for our newsletter, respond to a survey or marketing communication, surf the website, for other purposes that are disclosed at the time of collection (with your consent or as permitted or required by law) or to use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails regarding your order or other products and service that we believe interest you and that you have either requested to received or that we are permitted by law to send you.
• To follow up with you (live chat, email or phone inquiries).
You may withdraw your consent by unsubscribing from any of our communication by using the unsubscribe mechanism provided at the bottom of each e-mail.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we share your information?
We do not sell, trade, or otherwise transfer your personal information to outside parties.
We do not disclose the personal information you provide to us without your consent but we may disclose personal information in the following circumstances:
• Legal and Regulatory Requirements. We may disclose your personal information as necessary to meet legal, regulatory, industry self-regulatory, insurance, audit, and security requirements, and as otherwise with your consent or as permitted or required by law (including as required by applicable Canadian, US and foreign laws applicable Vivreau or its agents and service providers, and including lawful requirements to disclose personal information to government authorities in those countries).
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We use Google AdSense Advertising on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting Out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
How do we protect your information?
We take reasonable steps using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect personal information from loss, theft, misuse, and unauthorized access, use, copying, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons in our organization who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We use regular Malware Scanning.
We do not use vulnerability scanning and/or scanning to PCI standards. We never ask for credit card numbers.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
How long do we retain your information?
We will only retain your personal information for as long as required to fulfill the purposes for which it was collected or as may be required by law. When no longer required, your personal information will be destroyed, anonymized or disposed of using secured methods.
How do you access or correct your information?
To the extent provided by applicable law, you may request access to personal information in our custody or control, and the correction of such information, by contacting our privacy officer. We may take reasonable steps to verify a person’s identity before granting access or making corrections.
There is a variety of privacy legislation that applies to us including, but not limited, to the partial list of examples that follow:
California Online Privacy Protection Act
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
For example, in order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur and we will notify you via email within 7 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Canada’s Anti-Spam Legislation (CASL)
CASL is legislation that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
For example, to be in accordance with CASL, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
Personal Information Protection Act (British Columbia)
The purpose of PIPA is to govern the collection, use and disclosure of personal information by organizations in a manner that recognizes both the right of individuals to protect their personal information and the need of organizations to collect, use or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.
If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
How do you contact us?
970 Homer St Suite 250
Vancouver, BC V6B 2W7
Last edited on 2017-06-14