March 27, 2024

Vivreau Brings AI to Water Industry


By Vivreau Advanced Water Systems

The Vivreau Product Assistant will provide 24/7 product and service support

“By harnessing the power of AI, we can increase access to our sustainable water solutions,” explains Drew Hamilton, Managing Director at Vivreau. “The Product Assistant will help our clients get the most out of their dispensers – be it for commercial kitchens, corporate offices, hospitality, healthcare, or other use cases.”

The Vivreau Product Assistant offers four core benefits:

  • 24/7 Support – Providing quick and accurate support, clients can seek assistance at any time, even outside regular business hours.
  • Reduce Dispenser Downtime – Diagnose and resolve issues through step-by-step instructions tailored to the user
  • Live Chat –  Vivreau technicians are available for live chat support by text, phone, or video
  • Accessibility and Inclusivity – Communication is available in multiple languages, using written and/or speech to reduce the time searching for information and support.

After an 11-month pilot project, the Vivreau Product Assistant is now available to all Vivreau clients directly through our website and QR codes that will be distributed to all client sites.

“My hope,” remarks Hamilton, “is that this advancement inspires more people to consider plastic-free solutions in their workplace.”