Careers

What we offer:

• Competitive Health Benefits package and paid sick time and vacation time
• Retirement Savings Plan – Company matching
• Growth culture with many opportunities to develop both personally and professionally
• The opportunity to work with a progressive, fun company that ensures a safe and productive environment.

Vivreau is looking for a Service Coordinator to ensure our clients receive the best support with their water programs and initiatives! Come and join us to help transform businesses on a journey of environmental stewardship! We have COVID protocols implemented throughout the company to keep the workplace safe.

What you’ll do:

Reporting to the Service Manager, the Service Coordinator coordinates and monitors the field service activities dispatching technicians and troubleshooting issues as required. The Service Coordinator helps to ensure services are effective and client requirements are exceeded while providing a positive client care experience for a wide range of clientele.

Main Duties & Responsibilities:

• Receive and assess service request requirements from clients
• Assess client issues and provide recommendations
• Dispatch requests for service to the appropriate Technician based on factors such as Service Level Agreements (SLA’s), location, security clearance, availability, etc.
• Coordinate with other departments to fulfill all aspects of service requests.
• Monitor and follow up on work order progress to ensure timely completion.
• Maintain communication with clients and technicians regarding service times and updates.
• Order parts as required
• Listen to and interpret technician calls, monitoring and closing out workflows, as required.
• Communicate and coordinate security clearances.
• Maintain communication with customers regarding service times and updates while fostering client care relationships.
• Additional tasks as may be assigned by management from time to time.
• Attending Team functions/events.

What we are looking for:

• Minimum two years’ experience in a related position
• High School Diploma
• Service Coordinator experience considered an asset
• Excellent communication and customer service skills
• Builds relationships through trust, exceptional communication and accountability
• Approaches problems and decisions methodically and demonstrates sound judgement
• Prioritizes multiple competing tasks and adapts quickly in a dynamic environment
• Actively seeks win-win solutions
• Ability to work effectively as a team member while also being self-motivated and able to work independently
• Strong computer skills in basic office and Microsoft Office; Synergy preferred.

Who we are:

At Vivreau, our philosophy is simple: high quality water is an essential need and can be provided in an environmentally responsible, health-promoting way that fits with any business’s unique objectives. As we move forward into our fourth decade of industry-defining operation, our vision is to create a legacy of innovation and stewardship in the premium water dispenser category. Distilled down to its essence, this vision is all about helping companies make better water choices.

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, qualified applicants are invited to submit their resume and cover letter.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• RRSP match

Schedule:

• Monday to Friday

Application question(s):

• What are your salary expectations?

Experience:

• service coordinating: 2 years (required)

VIVREAU North America Advanced Water systems is recruiting for an exciting new opportunity!

What we offer:

• Competitive Health Benefits package and paid sick time and vacation time
• Retirement Savings Plan – Company matching
• Growth culture with many opportunities to develop both personally and professionally
• The opportunity to work with a progressive, fun company that ensures a safe and productive environment.

Vivreau is looking for a Operations Coordinator to help ensure our clients successfully implement our water programs! Come and join us to help transform businesses on a journey of environmental stewardship! We have COVID protocols implemented throughout the company to keep the workplace safe.

What you’ll do:

Reporting to the Fulfillment Manager, the Operations Coordinator organizes and maintains a variety of services for our clients with a focus on installations. This position is tasked with clearly communicating and executing the established processes while providing a positive client care experience for a wide range of clientele and maintaining high standards for systems and data integrity.

Main Duties & Responsibilities:

• Coordinate all aspects of installation of equipment with our valued clients
• Review and process submitted orders in operations and financial systems.
• Communicate and clarify installation specifications to clients and contractors.
• Arrange, track and follow-up on shipments, deliveries and logistics.
• Schedule technicians for installations and other services.
• Follow-up, review and update clients regarding order progress.
• Communicate and coordinate internally with operations and finance teams through email and operations and financial systems.
• Foster client care and service provider relationships pre and post-installation.
• Liaise interdepartmentally to ensure an elevated client experience
• Develop proficiency in operations and financial systems.
• Assist with tracking and reporting regarding ongoing, successful and failed installations
• Additional tasks as may be assigned by management from time to time.
• Attending Team functions/events.

What we are looking for:

• An organized self-starter who can confidently manage multiple duties and deadlines
• Installation, Service or Logistic Coordinator experience considered an asset”
• Minimum two years’ experience in a related position
• High School Diploma
• Client management experience would be ideal
• Excellent communication and customer service skills
• Builds relationships through trust, exceptional communication and accountability
• Approaches problems and decisions methodically and demonstrates sound judgement
• Prioritizes multiple competing tasks and adapts quickly in a dynamic environment
• Actively seeks win-win solutions
• Ability to work effectively as a team member while also being self-motivated and able to work independently
• Strong computer skills in basic office and Microsoft Office; Synergy preferred.

Who we are:

At Vivreau, our philosophy is simple: high quality water is an essential need and can be provided in an environmentally responsible, health-promoting way that fits with any business’ unique objectives. As we move forward into our fourth decade of industry-defining operation, our vision is to create a legacy of innovation and stewardship in the premium water dispenser category. Distilled down to its essence, this vision is all about helping companies make better water choices.

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, qualified applicants are invited to submit their cover letter and resume.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• RRSP match

Schedule:

• Monday to Friday

Application question(s):

• What are your salary expectations?

Education:

• Secondary School (preferred)

Experience:

• Account management: 2 years (preferred)