Transform the way businesses consume water, sustainably, by promoting healthy, responsible hydration with industry-leading technology. Help North American businesses to tread lightly as they walk this planet by choosing Vivreau water. It’s not just a job, it’s a calling. Let’s talk.
Full-time, Permanent
Job Posting: Technical Support Manager
Location: Hybrid
Who we are:
At Vivreau North America, we are a company with a clear vision and mission – to deliver high-quality water in a sustainable, environmentally responsible, and health-promoting way. With over 30 years of industry-defining operation, we have established a legacy of innovation and stewardship in the premium water dispenser category. Our goal is to continue this legacy by providing our clients with customized water dispenser solutions that align with their unique business objectives. We are passionate about helping businesses make better water choices by delivering solutions that enhance employee health and wellness while promoting environmental sustainability. By joining our team, you’ll have the opportunity to work for a company that is committed to making a positive impact on the world through our innovative and sustainable water dispenser solutions. Be part of a team that is dedicated to making a difference in the world – join Vivreau North America today!
What we offer:
At Vivreau, we are committed to creating a work environment that is not only productive but also enjoyable. Our team is made up of diverse and talented individuals who are passionate about what they do. We strive to create a culture where everyone feels valued, supported, and empowered to reach their full potential. Here’s what you can expect when you join us:
Join our team and be part of a company that values your contribution and invests in your growth. Apply now to take the first step in your new career journey!
Technical Support Manager
VIVREAU North America is growing! We are seeking a seasoned Technical Support Manager who will work closely with both internal and external stakeholders to ensure the highest levels of technical support and service delivery.
The Technical Support Manager will also be responsible for driving to advance our support network and create operational efficiencies to ensure our service operations flow as seamlessly as possible for our clients and partners. The role will support and help drive innovation in process, lead continuous improvement while supporting the development and engagement of a team towards operational excellence.
Reporting Relationships
The Technical Support Manager (TSM) reports directly to the VP of Service Operations & Client Experience. Additionally, the Technical Support Manager will have a team of Service Technicians directly reporting to TSM.
Key Duties and Responsibilities:
Strategic Oversight of Technician Activities and Performance:
Management and Oversight of Internal Technicians:
Technical Knowledge and Oversight:
Technical Training:
Quality Assurance in the Field:
Technician Parts Management:
Project Management related to Technical Support:
Representation:
Qualifications:
Ideally applicants are located in New Jersey, however we are open to considering candidates from elsewhere dependent on experience.
10-20% travel is required for this role depending on location.
We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If you have a passion for technical excellence, strong leadership and project management skills, and the ability to cultivate strong relationships with internal and external partners, we encourage you to apply. Qualified applicants are invited to submit both their cover letter and resume to humanresource@vivreau.com by Friday, April 28, 2023.
Full time, Permanent
Job Posting: Service Coordinator
Location: Hybrid
Who we are:
At Vivreau North America, we are a company with a clear vision and mission – to deliver high-quality water in a sustainable, environmentally responsible, and health-promoting way. With over 30 years of industry-defining operation, we have established a legacy of innovation and stewardship in the premium water dispenser category. Our goal is to continue this legacy by providing our clients with customized water dispenser solutions that align with their unique business objectives. We are passionate about helping businesses make better water choices by delivering solutions that enhance employee health and wellness while promoting environmental sustainability. By joining our team, you’ll have the opportunity to work for a company that is committed to making a positive impact on the world through our innovative and sustainable water dispenser solutions. Be part of a team that is dedicated to making a difference in the world – join Vivreau North America today!
What we offer:
At Vivreau, we are committed to creating a work environment that is not only productive but also enjoyable. Our team is made up of diverse and talented individuals who are passionate about what they do. We strive to create a culture where everyone feels valued, supported, and empowered to reach their full potential. Here’s what you can expect when you join us:
Join our team and be part of a company that values your contribution and invests in your growth. Apply now to take the first step in your new career journey!
Service Coordinator
We are currently seeking a highly organized and detail-oriented Service Coordinator to join our team. Reporting to the Service Manager, the Service Coordinator will be responsible for coordinating and monitoring field service activities, dispatching technicians, troubleshooting issues, and ensuring that services are effective and client requirements are exceeded. The successful candidate will be a critical thinker with excellent communication and customer service skills.
Key Duties & Responsibilities:
As our Service Coordinator, you will play a crucial role in ensuring that our clients receive exceptional service and their needs are met in a timely and efficient manner. If you have excellent organizational skills, exceptional communication skills, and are committed to providing excellent client care, we encourage you to apply for this exciting opportunity.
What we are looking for:
We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, qualified applicants are invited to submit both their cover letter and resume to humanresource@vivreau.com by Friday, April 14, 2023.