Working Here

Transform the way businesses consume water, sustainably, by promoting healthy, responsible hydration with industry-leading technology. Help North American businesses to tread lightly as they walk this planet by choosing Vivreau water. It’s not just a job, it’s a calling. Let’s talk.

Open Positions

Inside Sales Executive

Full-time

Who we are:
 
At Vivreau, our philosophy is simple: high quality water is an essential need and can be provided in an environmentally responsible, health-promoting way that fits with any business’s unique objectives. As we move forward into our fourth decade of industry-defining operation, our vision is to create a legacy of innovation and stewardship in the premium water dispenser category. Distilled down to its essence, this vision is all about helping companies make better water choices.

Vivreau is looking for an Inside Sales Executive to join our Sales and Marketing team.

The Role (in a nutshell):

The Inside Sales position puts you in the centre of the action in a fast-paced, highly motivated Sales and Marketing team for a respected and established, category-defining sustainable water systems company.

Part sales person, part researcher, part magician, the Inside Sales person will be responsible for diving deeply into the corporate landscape of the USA and Canada to both discover viable candidates for Vivreau water programs and then transform them into long-term clients.

Our current client list is already a who’s-who of progressive innovators in their industries, but we know we are just scratching the surface. You will help us translate thoroughly researched and pre-qualified leads into closed contracts. Your focus will be organizations for which environmental sustainability, health and wellness, and impactful branding are core priorities.

You will work alongside a small team of Lead Generators situated within Vancouver’s vibrant community at our North American HQ. From this epicentre of sustainable change, you will work the phones and digital channels to help businesses achieve their sustainable hydration objectives. You are not peddling products here, you are providing sought-after solutions.

You are great at:

As an ideal candidate, you will possess strong skills in listening, making informed recommendations, and gregariously seeing through leads from seed to blossom. Skills in research and data compilation, reporting, and staying on task are vital. You will be expected to demonstrate the steps you take to see an opportunity through to fruition and share your results systematically and transparently.

What we are looking for:

The ideal candidate will bring with them a successful track record of lead conversion and sales wins in a B2B environment, along with at least two (2) years of working experience in a sales role from which a professional reference may be generated.

As Vivreau’s newest Inside Sales Executive, you have an analytical mind that lets you see the forest for the trees, and will:

  • Meet daily, weekly and monthly targets for lead conversion
  • Generate well-defined, clear and measureable client outreach plans of attack and keep records of all of your efforts
  • Alongside the Lead Generation team, diligently research viable client prospects from a set of pre-qualifying criteria
  • Employ a suite of tools to help identify key contacts and pertinent insights about all leads (tools may include, but are not limited to, MS Dynamics 365, Linked In/Sales Navigator, Hunter, etc.)
  • Analyze incoming leads and add information as required to ensure follow-up is as informed as possible
  • Be creative and relentless in identifying the correct contact within each corporate lead
  • Stay on task with an ambitious but achievable daily, weekly, and monthly target outreach schedule

Required Skills:

  • Sales experience, especially phone sales
  • Organization and time management
  • Ability to work with large amounts of data to create useful sales reports & presentations
  • Online research experience
  • Strong attention to detail
  • Confident, engaging phone manner
  • CRM experience preferred

What you can expect from us:

  • This position offers a competitive base salary and target-driven bonuses that will keep you very motivated.
  • The opportunity to work with a progressive, fun company that ensures a safe and productive environment.
  • Competitive Health Benefits package and paid sick time and vacation time
  • Company matching retirement saving plan
  • Growth culture with many opportunities to develop both personally and professionally

 

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, qualified applicants are invited to submit both their cover letter and resume.

humanresource@vivreau.com

Job Types: Full-time, Permanent

Field Service Technician

Full-time

VIVREAU North America Advanced Water systems is recruiting for an exciting new opportunity as a Field Service Technician.

What We Offer

  • The opportunity to work with a progressive, fun company that ensures a safe and productive environment.
  • Competitive Health Benefits package and paid sick time and vacation time
  • Company matching retirement saving plan
  • Growth culture with many opportunities to develop both personally and professionally
  • Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we are headed in the future. We know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

We are looking for a Field Service Technician to join a team to help transform businesses on a journey of environmental stewardship!

Our Field Service Technicians play a pivotal role in how we deliver and execute on a top tier client experience. We rely on their expertise in process improvement and in the delivery of the best service to our clients. Our expectation is that you bring your full self to work each day, deliver high quality product support, provide exceptional customer service, and help support our mission.

The Role:

The Field Service Technician will deliver excellence in customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Main Duties & Responsibilities:

  • Execute basic and advanced diagnostic, installation, preventative maintenance and repair work on all aspects of VIVREAU’s equipment line
  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Work independently and as a team to drive maximum repair efficiency
  • Produce timely and detailed service reports as required
  • Provide feedback to manager directly to enable continuous improvement of repair procedures and products.
  • Consistently and concisely detail and document service calls
  • Operate vehicle in a safely manner and use field automation systems
  • Travel to NYC in company vehicle to service clients and follow all company’s procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
  • Assist with onboarding and training of new technicians to help upskill the team
  • Additional tasks as may be assigned by management from time to time.
  • Attend Team functions/events – remote and in person

What You Offer:

  • Proven field service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Demonstrated ability to learn new technologies and processes, and adapt to change
  • Ability to innovate, solve complex issues, and present new ideas
  • Follows oral and written instructions with attention to detail
  • Familiarity with mobile tools and applications
  • Technical degree or certification preferred
  • Excellent communication and customer service skills
  • Builds relationships through trust, exceptional communication and accountability
  • Approaches problems and decisions methodically and demonstrates sound judgement
  • Prioritizes multiple competing tasks and adapts quickly in a dynamic environment
  • Actively seeks win-win solutions
  • Ability to work effectively as a team member while also being self-motivated and able to work independently
  • Must have a valid driver’s license and must be insured
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job
  • Ability to travel a minimum of 75% of the time or as required by role
  • Able to lift and manipulate equipment weighing 50 lbs.

Who we are

At Vivreau, we are a purpose driven, environmentally responsible, and sustainable organization that promotes a healthy lifestyle for our clients, our people and our communities. Our philosophy is simple: high quality water is an essential need and can be provided in an environmentally responsible, health-promoting way that fits with any business’s unique objectives. As we move forward into our fourth decade of industry-defining operation, our vision is to create a legacy of innovation and stewardship in the premium water dispenser category. Distilled down to its essence, this vision is all about helping companies make better water choices.

We have COVID protocols implemented throughout the company to keep the workplace safe. Vaccination requirement is mandatory for the clients we service in New York and New Jersey. Therefore, the successful candidate is required to be vaccinated as a condition of employment due to our obligation to our clients.

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, qualified applicants are invited to submit theirresume.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Life insurance

Schedule:

  • Monday to Friday

COVID-19 considerations:
We have COVID protocols implemented throughout the company to keep the workplace safe. Vaccination requirement is mandatory for the clients we service in New York and New Jersey.

Experience:

  • appliance install/repair: 1 year (Preferred)

License/Certification:

  • Driver’s License (Required)

Work Location: Multiple Locations

Service Coordinator

Full-time

What we offer:

  • Competitive Health Benefits package and paid sick time and vacation time
  • Retirement Savings Plan – Company matching
  • Growth culture with many opportunities to develop both personally and professionally
  • The opportunity to work with a progressive, fun company that ensures a safe and productive environment.

Vivreau is looking for a Service Coordinator to ensure our clients receive the best support with their water programs and initiatives! Come and join us to help transform businesses on a journey of environmental stewardship! We have COVID protocols implemented throughout the company to keep the workplace safe.

What you’ll do:

Reporting to the Service Manager, the Service Coordinator coordinates and monitors the field service activities dispatching technicians and troubleshooting issues as required. The Service Coordinator helps to ensure services are effective and client requirements are exceeded while providing a positive client care experience for a wide range of clientele.

Main Duties & Responsibilities:

  • Receive and assess service request requirements from clients
  • Assess client issues and provide recommendations
  • Dispatch requests for service to the appropriate Technician based on factors such as Service Level Agreements (SLA’s), location, security clearance, availability, etc.
  • Coordinate with other departments to fulfill all aspects of service requests.
  • Monitor and follow up on work order progress to ensure timely completion.
  • Maintain communication with clients and technicians regarding service times and updates.
  • Order parts as required
  • Listen to and interpret technician calls, monitoring and closing out workflows, as required.
  • Communicate and coordinate security clearances.
  • Maintain communication with customers regarding service times and updates while fostering client care relationships.
  • Additional tasks as may be assigned by management from time to time.
  • Attending Team functions/events.

What we are looking for:

  • Minimum two years’ experience in a related position
  • High School Diploma
  • Service Coordinator experience considered an asset
  • Excellent communication and customer service skills
  • Builds relationships through trust, exceptional communication and accountability
  • Approaches problems and decisions methodically and demonstrates sound judgement
  • Prioritizes multiple competing tasks and adapts quickly in a dynamic environment
  • Actively seeks win-win solutions
  • Ability to work effectively as a team member while also being self-motivated and able to work independently
  • Strong computer skills in basic office and Microsoft Office; Synergy preferred.

Who we are:

At Vivreau, our philosophy is simple: high quality water is an essential need and can be provided in an environmentally responsible, health-promoting way that fits with any business’s unique objectives. As we move forward into our fourth decade of industry-defining operation, our vision is to create a legacy of innovation and stewardship in the premium water dispenser category. Distilled down to its essence, this vision is all about helping companies make better water choices.

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, qualified applicants are invited to submit their resume and cover letter.

Job Type: Full-time

Benefits:

  • Dental care
  • Extended health care
  • RRSP match

Schedule:

  • Monday to Friday

Application question(s):

  • What are your salary expectations?

Experience:

  • service coordinating: 2 years (required)
Operations Coordinator

Full-time, Permanent

VIVREAU North America Advanced Water systems is recruiting for an exciting new opportunity!

What we offer:

  • Competitive Health Benefits package and paid sick time and vacation time
  • Retirement Savings Plan – Company matching
  • Growth culture with many opportunities to develop both personally and professionally
  • The opportunity to work with a progressive, fun company that ensures a safe and productive environment.

Vivreau is looking for a Operations Coordinator to help ensure our clients successfully implement our water programs! Come and join us to help transform businesses on a journey of environmental stewardship! We have COVID protocols implemented throughout the company to keep the workplace safe.

What you’ll do:

Reporting to the Fulfillment Manager, the Operations Coordinator organizes and maintains a variety of services for our clients with a focus on installations. This position is tasked with clearly communicating and executing the established processes while providing a positive client care experience for a wide range of clientele and maintaining high standards for systems and data integrity.

Main Duties & Responsibilities:

  • Coordinate all aspects of installation of equipment with our valued clients
  • Review and process submitted orders in operations and financial systems.
  • Communicate and clarify installation specifications to clients and contractors.
  • Arrange, track and follow-up on shipments, deliveries and logistics.
  • Schedule technicians for installations and other services.
  • Follow-up, review and update clients regarding order progress.
  • Communicate and coordinate internally with operations and finance teams through email and operations and financial systems.
  • Foster client care and service provider relationships pre and post-installation.
  • Liaise interdepartmentally to ensure an elevated client experience
  • Develop proficiency in operations and financial systems.
  • Assist with tracking and reporting regarding ongoing, successful and failed installations
  • Additional tasks as may be assigned by management from time to time.
  • Attending Team functions/events.

What we are looking for:

  • An organized self-starter who can confidently manage multiple duties and deadlines
  • Installation, Service or Logistic Coordinator experience considered an asset”
  • Minimum two years’ experience in a related position
  • High School Diploma
  • Client management experience would be ideal
  • Excellent communication and customer service skills
  • Builds relationships through trust, exceptional communication and accountability
  • Approaches problems and decisions methodically and demonstrates sound judgement
  • Prioritizes multiple competing tasks and adapts quickly in a dynamic environment
  • Actively seeks win-win solutions
  • Ability to work effectively as a team member while also being self-motivated and able to work independently
  • Strong computer skills in basic office and Microsoft Office; Synergy preferred.

Who we are:

At Vivreau, our philosophy is simple: high quality water is an essential need and can be provided in an environmentally responsible, health-promoting way that fits with any business’ unique objectives. As we move forward into our fourth decade of industry-defining operation, our vision is to create a legacy of innovation and stewardship in the premium water dispenser category. Distilled down to its essence, this vision is all about helping companies make better water choices.

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, qualified applicants are invited to submit their cover letter and resume.

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • RRSP match

Schedule:

  • Monday to Friday

Application question(s):

  • What are your salary expectations?

Education:

  • Secondary School (preferred)

Experience:

  • Account management: 2 years (preferred)