Working Here

Transform the way businesses consume water, sustainably, by promoting healthy, responsible hydration with industry-leading technology. Help North American businesses to tread lightly as they walk this planet by choosing Vivreau water. It’s not just a job, it’s a calling. Let’s talk.

Open Positions

Operations Manager

Contract

Vivreau is a purpose driven, environmentally responsible, and sustainable organization that promotes a healthy lifestyle for our clients, our people and our communities.

They are seeking an organized, adaptable, and experienced Operations Manager who can lead a team to drive efficiencies and ensure processes flow as seamlessly as possible for their clients and partners. Located in Vancouver, BC and the office has a distinctly, unique modern style and state of the art smart technology with open and inviting collaborative spaces and a lunchroom filled with several options for healthy snacks and beverages.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who are client is today and where they are headed in the future. And they know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

The Role (in a nutshell):

The Operations Manager is responsible for leading processes to ensure execution in accordance with the company’s service standards. The role will support and help drive innovation, lead continuous improvement while supporting the development and engagement of a team towards operational excellence.

The ideal candidate is a strong people and project manager, able to adapt to change and pivot quickly to a dynamic, close knit, team environment. If you are excited to be on the ground of a growing company, helping them through innovative ideas while working in flexible and collaborative work arrangements, then this is the right workspace for you.

Main Duties & Responsibilities:

  • Instrumental in managing and planning the daily operations and implementing strategic initiatives to ensure the department is operating efficiently and effectively;
  • Monitors, mentors, coaches and develops direct reports, ensure adherence to policies and procedures, provide recognition, evaluate and provide feedback on performance, address performance concerns and resolve problems;
  • Manages operational relationships and communication with internal stakeholders and clients to ensure the operations are running efficiently and effectively to meet goals and objectives.
  • Acts as a Project Manager, assuming full responsibility for planning, coordinating teams and administering projects, ensuring timely completion of documents;
  • Manages overall client relationship from initial assessment of client needs, through to final delivery of project;
  • Prepares monthly forecast, variance reports and complete monthly and year end applicable departmental accruals;
  • Provides reports and information to management at regular intervals and by request.
  • Leads the team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience;
  • Champions programs for increasing employment engagement, communications and people development;
  • Oversees and monitor customer service levels provided and implements continuous service improvements;
  • Implements improved operational processes that enhance capabilities to meet/exceed service standards;
  • Ensures organizational adherence and accountability to standard operating procedures;
  • Additional tasks as required

What we are looking for:

  • Excellent people leadership abilities and a dedication to continuous improvement;
  • Approachable, positive demeanor with a hands-on and team-oriented work style;
  • Minimum of 5 years of operations management or project management experience along with supervisory responsibility.
  • Post-secondary education is preferred. Bachelor’s degree and/or a combination of education and experience;
  • Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions;
  • Proven ability to effectively prioritize workflow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities;
  • Takes initiative, is proactive in their work, and results-oriented;
  • Ability to manage and adapt to change;
  • Must be a resourceful team player, with a strong commitment to customer service and the ability to effectively balance numerous priorities;
  • Strong communication skills with the ability to communicate proficient in the English language (verbal and written);
  • Strong team player, working well and collaboratively with all on site departments
  • Effective people management, demonstrated ability to manage and lead all levels of staff through a combination of direct authority and subject matter expertise

What you can expect from us:

  • The opportunity to work with a progressive, fun company that ensures a safe and productive environment.
  • Competitive Health Benefits package and paid sick time and vacation time
  • Company matching retirement saving plan
  • Growth culture with many opportunities to develop both personally and professionally

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

You are invited to submit both your cover letter and resume. Applications without a cover letter will not be considered.

Fulfillment Coordinator

12 – 16 Months Contract

Position title: Fulfillment Coordinator (12 – 16 Months Contract)

Location: Vancouver

Who we are:

At Vivreau, our philosophy is simple: high quality water is an essential need and can be provided in an environmentally responsible, health-promoting way that fits with any business’s unique objectives. As we move forward into our fourth decade of industry-defining operation, our vision is to create a legacy of innovation and stewardship in the premium water dispenser category. Distilled down to its essence, this vision is all about helping companies make better water choices.

 

Vivreau is looking for a Fulfillment Coordinator to take over a maternity leave, this contract is for 12 to 16 months. Come and join us to help transform businesses on a journey of environmental stewardship! We have COVID protocols implemented throughout the company to keep the workplace safe.

 

The Role (in a nutshell):

The primary role of the Fulfillment Coordinator is to organize and maintain a variety of services for our clients with a focus on installations. This position is tasked with clearly communicating and executing the established processes while providing a positive client care experience for a wide range of clientele and maintaining high standards for systems and data integrity. The Fulfillment Coordinator reports to the Fulfillment Manager.

Main Duties & Responsibilities:

  • Review and process submitted orders in operations and financial systems.
  • Communicate and clarify installation specifications to clients and contractors.
  • Arrange, track and follow-up on shipments, deliveries and logistics.
  • Schedule technicians for installations and other services.
  • Follow-up, review and update clients regarding order progress.
  • Communicate and coordinate internally with operations and finance teams through email and operations and financial systems.
  • Foster client care and service provider relationships post-installation.
  • Develop proficiency in operations and financial systems.
  • Additional tasks as may be assigned by management from time to time.
  • Attending Team functions/events – remote and in person (when office reopens)

 

What we are looking for:

  • Minimum two years’ experience in a related position
  • High School Diploma
  • Service Coordinator experience considered an asset
  • Excellent communication and customer service skills
  • Builds relationships through trust, exceptional communication and accountability
  • Approaches problems and decisions methodically and demonstrates sound judgement
  • Prioritizes multiple competing tasks and adapts quickly in a dynamic environment
  • Actively seeks win-win solutions
  • Ability to work effectively as a team member while also being self-motivated and able to work independently
  • Strong computer skills in basic office and Microsoft Office; Synergy preferred.

 

What you can expect from us:

  • The opportunity to work with a progressive, fun company that ensures a safe and productive environment.
  • Competitive Health Benefits package and paid sick time and vacation time
  • Company matching retirement saving plan
  • Growth culture with many opportunities to develop both personally and professionally

 

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, qualified applicants are invited to submit both their cover letter and resume by January 31, 2022.

 

Please note that applications without a cover letter will not be considered.