May 7, 2020

Vivreau System Procedures for Workplace Re-Entry

Returning To The Workplace

By Vivreau Advanced Water Systems

We recognize that many businesses across the continent are preparing for re-entry into the shared work environment.

If your workplace is to re-open after an extended period of shut-down, there are important procedures related to your Vivreau Water System that we strongly encourage you to follow closely. These procedures exist to ensure the continued wellness of your team and the ongoing efficacy of your equipment.

Please identify your business in one of the following two scenarios and carefully follow the procedures described.

Scenario 1

My Vivreau Water Dispenser Has Been Completely Idle for Four (4) Weeks or Longer

Here we are referring to absolute non-use, wherein the dispenser has remained untouched for four weeks or longer.

Necessary Procedures:

Please contact Vivreau Service to schedule an internal system sanitization* and filter change visit. Our team will work with you to select the earliest available date for a technician visit and discuss the most convenient time to access your workspace.

We advise you not to use your Vivreau system until this required internal sanitization and filter change service visit has occurred. You may consider placing a sign in front of your system to prevent use, or even turn off the power to the system.

The sooner you contact us for service, the sooner we can get your program back up and running.

Contact Vivreau Service at:

Phone: 1.877.999.1044

NOTE: Vivreau will endeavor to account for this unscheduled filter change and internal system sanitization service visit within your existing Service Contract, helping you to avoid any incremental service costs, however, some exceptions will apply. Please speak to our Service team for more details.

*Internal system sanitization has nothing to do with the COVID-19 virus. This is a standard operating procedure recommended when water has been sitting in the system without circulation for extended periods of time. If your system has not been idle for four weeks or longer, this procedure is not required.

Scenario 2

My Vivreau Water Dispenser Has Had Infrequent Use Off and On Over the Course of the Last Four (4) Weeks

In this situation we are referring to sporadic use, even by one or two users in the workspace, since self-isolation and office closure procedures were undertaken in March 2020.

Necessary Procedures:

Flush 5 gallons/20 liters of water through the system by continuously dispensing into a large vessel. If your system dispenses both still and sparkling water, flush 5 gallons/20 liters of each.

After flushing with water as described above, use as normal. 

Ongoing Use

Your Vivreau Water System will continue to provide micro filtered, high quality drinking water of unmatched purity. However, it is important to remind your teams to uphold the highest standards of care and hygienic system usage for their own safety and that of their colleagues.

To that end, all Vivreau clients are advised to pursue the nozzle sanitization procedures outlined in the Owner’s Manual. Please see a synopsis of this procedure below. If you cannot locate your Owner’s Manual, it may be downloaded from our website.

Additionally, all system users should be reminded not to make contact between the water dispensing nozzle and the intended vessel (sport bottle, glass bottle, glassware, etc.).

Vivreau is happy to supply you with a signage template for display next to your water system advising of proper use procedures.

Please do not hesitate to contact Vivreau’s Service team for any additional questions related to the contents of this advisory or any other matter concerning the safe use of your water system.


The Dispensing Head has a removable Nozzle for ease of cleaning and sanitizing.

WARNING Wear protective gloves when handling Sanitizing Solution.

Cleaning Nozzle and Cover:

1) Fill a small container with food grade Sanitizing Solution
2) Remove Cover by pulling down
3) Unscrew the Nozzle
4) Submerge Nozzle and cover in food grade Sanitizing Solution
5) Soak for a minimum of 4 hours or as per the Sanitizing Solution manufacturer’s recommendations
6) Remove parts from Sanitizing Solution and rinse thoroughly
7) Re-install Nozzle and Cover
8) Wipe external surfaces of Dispensing Head, Drip Tray and countertop with a clean cloth

For more information on workplace re-entry best practices, please see our recent post on this topic.