Industry-first smart platform
Offers proactive monitoring and remote repairs to minimize downtime and boost service efficiency
Vivreau is redefining water dispenser service with the launch of its smart iQ Solution, a first-of-its-kind platform that brings remote repair and proactive monitoring to connected water systems. Designed to minimize downtime and boost service efficiency, the iQ Solution gives businesses peace of mind knowing their water dispensers are always performing at their best. By moving from reactive maintenance to proactive care, Vivreau continues to lead the way in smart water dispenser technology—delivering reliability, sustainability, and innovation in every pour.
In a market where 65% of companies identify downtime as their primary concern with water dispensers, Vivreau’s iQ Solution offers a decisive advantage. The platform’s remote monitoring of eligible dispensers instantly informs Vivreau of any system errors. This allows for immediate diagnosis and, in many cases, remote resolution before a client is even aware of an issue. This proactive approach means fewer disruptions, lower costs, and more time for what matters.
Vivreau is the first in the industry to move beyond simple usage dashboards into remote repair and preventative maintenance. The iQ Solution enables remote system resets and troubleshooting, settings updates, and firmware updates, significantly reducing the need for on-site technician visits. This improves service efficiency and ensures that when a technician is required, they arrive fully prepared to resolve the issue.
Launching alongside the iQ Solution are new flexible service plans. Moving away from a one-size-fits-all model, Vivreau will offer two distinct service levels, providing customers with greater cost flexibility and enhanced coverage options. The iQ Solution and new service plans will be available in January 2026.
Smarter Service. Zero Downtime. Meet iQ Solution.
