Remote monitoring of machine status for proactive resolution of errors
Through remote monitoring, remote repair, automated service alerts, and predictive maintenance, potential issues are identified early—often before anyone notices a problem.
What is a Smart Water Dispenser?
A smart water dispenser goes beyond delivering great-tasting water — it actively keeps your workplace running smoothly. Vivreau’s iQ Solution is the industry’s first 24/7 monitored water platform, designed to prevent disruptions before anyone notices a problem.
Features
Remote monitoring
Remote repair
C02 alert
Predictive maintenance
Sustainability reporting
A smart water dispenser that can fix itself before anyone knows it was down
Remote system resets, settings updates, and other troubleshooting to reduce downtime.
CO2 email alerts to help keep the bubbles flowing.
Flexible service plans, built-in warranties, and integrated CO₂ tracking further simplify operations, reduce service costs, and support sustainability goals.
Predictive maintenance based on usage.
Usage-based predictive maintenance helps identify issues early and schedule service proactively. That means less downtime, fewer surprises, and reliable water access every day.
Usage trends and sustainability impact reporting
Transparent reporting supports smarter decision‑making and measurable progress toward environmental goals.
BY THE NUMBERS
The case for smarter water
25%
reduction in downtime waiting for technician visits
Up to 88 lbs
of CO2 emissions saved per remote fix
0
headaches reported. Just a water dispenser that works.
“The iQ Solution allows Vivreau to offer a level of service that truly matches our premium positioning. We service a vast geography, and this technology enables us to move from reactive to proactive maintenance. For our customers, it means enhanced reliability, minimal downtime, and the peace of mind that their water service is always on.”
VP Service
Your Favorite Water Dispenser, Smartly Upgraded
Now with 24/7 remote monitoring, real-time alerts, and IoT-powered performance.
Smart Water Dispenser FAQs - Everything You Need to Know
What is Vivreau iQ Solution?
Vivreau iQ Solution is a smart water dispenser platform that uses proactive monitoring and remote repair capabilities to minimize downtime, improve service response times, and reduce costs.
What makes this technology different from traditional systems?
Vivreau’s iQ solution enables remote resets, troubleshooting, settings adjustments, and firmware updates, reducing the need for on-site technician visits.
What are the customer benefits?
The iQ Solution makes it easy to monitor dispensers remotely and predict maintenance needs, so technicians can fix issues before customers even notice them. It helps reduce downtime with remote diagnostics, cuts repair visits and saves time by avoiding unnecessary service calls.
Why is the iQ Solution a game changer?
It combines smart technology with a purposeful service offer, positioning Vivreau as the first in the industry to move beyond simple usage dashboards into remote repair and preventative maintenance.
Does Vivreau iQ use my company’s Wi-Fi?
No. The system uses its own SIM card and operates via a secure mobile network.
Will technicians still visit my location?
Yes, but only when necessary. When a visit is required, technicians arrive fully prepared with the right solution, thanks to remote diagnostics.
What is the cost for the iQ Solution?
The iQ Box is ship standard with all applicable dispensers.
Which dispensers qualify for Vivreau iQ Solution?
The iQ Solution is available for Extra C-Tap, Extra I-Tap, and Top Pro dispensers.
If I already have an applicable dispenser, will I receive the iQ Box retroactively?
Yes. Eligible existing dispensers have been included in the iQ Box roll‑out since January 2026.
When will Vivreau iQ Solution be available?
The iQ Solution and new service plans launched in January 2026.