Frequently Asked Questions

Our water systems eliminate the need to buy, transport, store, recycle plastic bottles while providing excellent tasting microfiltered water. They enable a substantial reduction in plastic waste each year, and carbon footprint reduction for each organization. Vivreau proudly breaks down dispensers at end-of-life for parts re-use and recycling, helping to minimize their environmental footprint.

Vivreau dispensers and filters are available in the US, Canada, and Mexico through our North American Vivreau Sales Team and our network of distributors.

Renting a water dispenser offers several key benefits. First, there’s no upfront capital investment required, allowing for better cash flow management. You can enjoy peace of mind with the included Vivreau Service Package, which covers maintenance and support. Additionally, renting provides the flexibility to choose and install the water system that best suits your needs, ensuring you have access to high-quality water without long-term commitment. Overall, it’s a convenient and cost-effective solution for any space.

Buying a water dispenser on the other hand represents a capital expenditure that allows you to benefit from depreciation over the dispenser’s lifespan, providing potential tax advantages. Additionally, purchasing enables mindful management of cash flow throughout the life of the dispenser, as you’ll own the asset outright. Plus, you have the option to enhance your experience with a Vivreau Service Package, ensuring that maintenance and support are readily available if needed. Overall, owning a dispenser offers long-term value and flexibility for your water needs over time.

We don’t have systems for home/residential use. All our dispensers and filters are designed and certified exclusively for commercial use. These high-capacity systems are best suited for commercial environments, and not designed for residential installation.

Currently, only existing customers can access the shop to reorder bottles, flavors, accessories, spare parts and water dispensers. You can log in with your verified customer email address to browse products and place orders easily.

Try using a different browser, device, or network. If the problem persists or you have any questions, contact us at info@vivreau.com.

All Vivreau products are Intertek and NSF Certified.

Vivreau uses a 0.2 sub-micron activated carbon block filter which removes over 99.9% of contaminants while leaving beneficial minerals intact. The most effective filtration method for removing chlorine and chloramine is activated carbon. Removing these contaminants ensures your water tastes great. Additional benefits are offered with Vivreau’s patented HygienePlus™ filtration solutions designed to remove 99.99% of bacteria and viruses.

Absolutely! The filtered water enhances the taste of beverages by removing impurities and enhancing flavor.

Yes, our Product Assistant tool can be found on the bottom right corner of each page of our website or access the Product Assistant directly here. Still need help? Reach out to us for support

Vivreau dispensers are designed with minimal space requirements in mind, and can be installed in office break rooms, hallways, cafeterias, restaurants, and so many more locations. Choose a dispenser design that is best tailored to your organization’s space and needs. Each system has its own pre-requirements, and we can help you choose the system best suited for your organization.

All our systems can be installed for ADA compliance, with Vivreau experts providing guidance based on your facility’s needs.

For added accessibility, we offer the Easy Access Panel, a secondary water control touch panel that can be installed at lower heights for easier use. It’s available as an add-on with the Extra I-Tap, Extra C-Tap, and Top Pro models.

1. Follow our steps to get your site ready
2. Confirm site-readiness with our team
3. Dispenser is shipped
4. Installation
5. Enjoy!

Clients are responsible for plumbing, ventilation setup, and any necessary millwork. We’re available to answer questions and provide assistance.

Unfortunately, we don’t provide CO2 tanks. However, we can help you locate suppliers in your area.

We ship our systems from our warehouse in New Jersey and deliver them to you.

Dispensers are all installed by Vivreau-certified technicians.

If you have a contract with Vivreau, your filters are changed regularly as part of your service package. If you do not have a service package, follow the recommendations in the user manual.

Yes, our filters effectively handle hard water, removing various minerals and contaminants present in it.

Absolutely! You can turn your water program into a profit center, and improve sustainability at the same time. Bottle and sell your own water at a fraction of the cost compared to purchasing pre-bottled water. Vivreau offers elegant glass refillable bottles with branding options suited for these programs.

Our V3-204 and V3-205 bottlers come with 60 bottles and our high-volume bottlers come with 100 bottles. Choose from a variety of styles and customize your bottles with your logo.

The safety features depend on the dispenser, and some features include: Anti-scale for hot water, automatic water shutoff, base tray sensors, overflow protection, and maximum dispensing time.