We Detect Issues Before You Do
With real-time data and intelligent alerts, iQ Solution identifies and diagnoses system errors instantly, often before you even notice them.
Remote Monitoring
Predictive Diagnosis
Minimal Downtime
Fix Problems Without a Technician Visit
Many issues can be resolved remotely through system resets, settings updates, or firmware upgrades. Saving time and reducing service costs.
Always On. Always Reliable.
Designed to minimize disruptions, iQ Solution keeps your dispenser running so your team can stay focused on what matters most.
Meet the iQ Solution
Reimagining Service Efficiency
In an industry where 65% of companies identify downtime as their top concern, Vivreau’s iQ Solution transforms water dispenser maintenance with proactive monitoring and remote repair capabilities. The result: faster response times, fewer disruptions, and greater peace of mind for every client.
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65%
Companies cite downtime as their biggest challenge with water dispensers
Up to 50%
Reduction in on-site technician visits through remote diagnostics and repairs
100%
Confidence your system is performing with proactive monitoring and instant alerts
Your Favorite Water Dispenser, Smartly Upgraded
Now with 24/7 remote monitoring, real-time alerts, and IoT-powered performance.
Smart Water Dispenser FAQs - Everything You Need to Know
What is Vivreau iQ Solution?
Vivreau iQ Solution is a smart water dispenser platform that uses proactive monitoring and remote repair capabilities to minimize downtime, improve service response times, and reduce costs.
What makes this technology different from traditional systems?
Vivreau’s iQ solution enables remote resets, troubleshooting, settings adjustments, and firmware updates, reducing the need for on-site technician visits.
What are the customer benefits?
The iQ Solution makes it easy to monitor dispensers remotely and predict maintenance needs, so technicians can fix issues before customers even notice them. It helps reduce downtime with remote diagnostics, cuts repair visits and saves time by avoiding unnecessary service calls.
Why is the iQ Solution a game changer?
It combines smart technology with a purposeful service offer, positioning Vivreau as the first in the industry to move beyond simple usage dashboards into remote repair and preventative maintenance.
Does Vivreau iQ use my company’s Wi-Fi?
No. The system uses its own SIM card and operates via a secure mobile network.
Will technicians still visit my location?
Yes, but only when necessary. When a visit is required, technicians arrive fully prepared with the right solution, thanks to remote diagnostics.
What is the cost for the iQ Solution?
The iQ Box is ship standard with all applicable dispensers.
Which dispensers qualify for Vivreau iQ Solution?
The iQ Solution is available for Extra C-Tap, Extra I-Tap, and Top Pro dispensers.
If I already have an applicable dispenser, will I receive the iQ Box retroactively?
Yes. The iQ Box will be rolled out to existing customers starting in January 2026.
When will Vivreau iQ Solution be available?
The iQ Solution and new service plans will launch in January 2026.