Dispenser Service at the Right Time - Not Just a Set Time
Traditional service schedules don’t reflect real usage. Vivreau service is built around actual consumption and system health, so support happens when it’s needed, not before, not after.
Every Vivreau service plan includes:
Choose the Service Plan That Fits Your Space
Flexible & hands-on
Best for facilities with in-house maintenance.
The Pay As You Go plan offers a no-contract option for customers who prefer to manage all maintenance themselves.
Limited 12 month warranty
DIY preventative maintenance and repairs
Vivreau Product Assistant access
Pay-as-you-go professional service Professional preventive care
Best for offices and workplaces that want predictable service and reduced risk.
Gold balances professional maintenance with flexibility. It includes scheduled preventive care and extended warranty coverage, ideal for steady, moderate usage.
24 month parts and labor warranty
One preventative maintenance visit per year (or up to 30,000 liters)
iQ-connected monitoring for usage and filter capacity
Vivreau Product Assistant access for fast self-help
Additional service available at fixed rates Maximum Uptime & Peace of Mind
Best for Hospitality, healthcare, high traffic offices, and mission critical environments
Platinum is our most comprehensive service plan—designed for customers who cannot afford downtime.
Unlimited warranty for the life of the service contract
Smart predictive maintenance based on real usage (up to 60,000 liters/year)
Monthly system health checks and proactive diagnostics
Priority support with rapid error diagnosis
*Full 24/7 remote monitoring through Vivreau iQ Solution Instant Support with the Vivreau Product Assistant
Great service shouldn’t stop at business hours. The Vivreau Product Assistant provides fast, intuitive support whenever questions arise, right at the point of use.
Accessible via QR code on the dispenser or our website, it offers step by step guidance for common questions and system messages, helping teams resolve issues quickly and confidently.
Powered by Vivreau iQ Solution
Vivreau iQ Solution transforms service from reactive to proactive.
With iQ-enabled service plans, your system benefits from:
- Continuous remote monitoring for performance and reliability
- Usage-based maintenance triggers — no more guesswork
- Automatic alerts for filters and system health
- Remote diagnostics that often resolve issues without an on-site visit
*Vivreau iQ Solution is included with Gold and Platinum Service.
only applies to Top Pro, I-Tap and C-Tap.
Compare Vivreau Service Plans
| Feature | Pay As You Go | Gold | Platinum |
|---|---|---|---|
| Ideal for | Those that want to do it themselves | Offices that want predictable maintenance | High-traffic, uptime-critical environments |
| Contract required | No | Yes | Yes |
| Warranty coverage | 12 months* | 24 months | Unlimited (for life of contract) |
| Parts & labor | During warranty only | During warranty only | Included for life of contract |
| 24/7 Product Assistant (self-help) |  |
|
|
| Replacement filters included | — | |
|
| Preventative maintenance visits | — | 1 per year or 30,000 L |
Smart, usage-based (up to 60,000 L/yr) |
| Maintenance performed by technician | — | |
|
| Vivreau iQ connectivity | — | Basic monitoring |
Full remote monitoring & diagnostics |
| System health checks | — | Annual | Monthly |
| Remote diagnostics & alerts | — | — | Proactive |
| Remote resets & firmware updates | — | — | |
| On-site repair visits | Pay-as-you-go | Pay-as-you-go after warranty | Included |
| Cost predictability | Low | Predictable | Fully predictable |
| Downtime protection | Low | Reduced | Maximum |
* Warranty remains valid when required filter exchanges are completed within 12 months of installation.
What Preventative Maintenance Actually Means
Preventative maintenance with Vivreau goes beyond a checklist. Depending on your plan and usage, service may include:
- Filter exchange and system sanitization
- System inspection and performance validation
- Firmware updates and remote optimization
- Early identification of wear, leaks, or performance issues
This approach protects water quality, extends system life, and minimizes unexpected downtime.
Transparent Pricing & Flexible Terms
Vivreau service plans are designed to be simple and predictable.
- Flat pricing throughout the contract period
- Monthly pricing for rental agreements
- Annual pricing for service contracts
- Pay-as-you-go options available where applicable
- Longer commitments and multiple systems may qualify for discounts
FAQs
How do I choose the right Vivreau Service level for my space?
Start with how critical uninterrupted hydration is to your guest or employee experience. Consider how visible your hydration system is, how often it’s used throughout the day, whether your team wants to manage maintenance internally, and whether you prefer flexible service or fully predictable coverage.
Do I need a service contract?
Only Gold and Platinum service levels require a contract. Silver remains a flexible, contract free option.
What does smart, usage-based service mean?
Smart, usage based service is guided by how your system is actually used—not a fixed calendar. Maintenance is informed by real system data, helping ensure service happens when it’s needed to support consistent performance and reduce the risk of unexpected downtime.
I used to receive scheduled service visits. Has that changed?
Not in terms of care. With Platinum, service visits are now based on actual usage (up to 60,000 liters per year), ensuring maintenance is timely and relevant rather than scheduled by the calendar alone.
What if our system isn’t used at very high volumes?
That’s where Gold is a strong fit. It includes a predictive maintenance visit every 12 months or at 30,000 liters—whichever comes first—providing reliable care without unnecessary service interruptions.
Can we request service if something doesn’t seem right?
Yes. Support is always available, and connected systems help identify potential issues early—often before they impact guests or staff.
How does Pay-As-You-Go service work?
For Silver (and Gold after the warranty period), maintenance and repairs outside of included coverage are available on a Pay As You Go basis at standard service rates.
Can we change service levels later?
Yes. Customers may upgrade service levels at any time. Changes to lower tiers depend on the terms of the current contract.
What does Vivreau iQ Solution add from a service perspective?
Vivreau iQ Solution supports remote system monitoring and proactive notifications—such as system status or maintenance indicators—helping prevent disruptions and support a seamless hydration experience.